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Privacy Policy for Indonesian Accounts

We keep your account data, device signals, and cookie choices tied to login, support, and payment matching only, and when you move between slots, live dealer tables, and…

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How to Reach the Privacy Team

If you want a copy, correction, or deletion of your account data, we keep one privacy queue for chat, email, and the account form. Messages sent from Jakarta follow the same handling path, and we ask you to include the email on file plus the last payment channel used so we can verify the request. Our team handles privacy requests daily from 09:00 to 22:00 WIB, then closes the thread after the action is confirmed.

Team online

Live Chat

Send your privacy request through live chat and we place it in the same queue as account corrections. We respond daily from 09:00 to 22:00 WIB after confirming the email on file.

Email

Write to our privacy mailbox when you want a copy, correction, or deletion of stored details. Include the email on file and the DANA, OVO, GoPay, or QRIS reference if the request touches a payment record.

Account Form

Use the form inside account settings if chat is not convenient on mobile. It helps us verify the request faster, then route it to the same privacy queue without asking you to repeat the same details.

DATA HANDLING STAND

How We Handle Your Data

We keep privacy controls close to the account, not hidden in long menus. Cookies remember language and login state, while device logs help us flag unusual access from a new phone or…

Data Scope

We store the minimum account details needed to operate your profile, answer support, and match payment records. That usually means email on file, login time, device type, language setting, and the reference returned by DANA, OVO, GoPay, or QRIS.

Cookie Choice

Cookies keep your session open, remember language, and reduce repeat login prompts. You can clear them in your browser, and the site still lets you return to the policy through the footer on mobile or desktop.

Device Safety

We log device type, browser version, and IP pattern to spot unusual access. If you switch from a phone to a laptop, the new device may trigger a fresh check before sensitive changes are accepted.

Retention Window

Payment references and support messages stay only as long as needed for service, dispute handling, and legal duties. After that, we archive or delete them under the same retention rules for every account.

Change Requests

If you want a correction, copy, or deletion of stored details, send it through chat, email, or the account form. Include the email on file so we can verify the record before making any change.

Contact Trace

For requests tied to DANA, OVO, GoPay, or QRIS, add the channel and date so we can trace the record faster. That shortens handling time without asking you to share extra personal details.

Common Privacy Questions From You

These questions cover account data, cookies, payment references, retention, and how to reach us when you need a copy or correction. We answer through the same privacy queue used for account issues, and the process always depends on local law and is available only where local law permits.

We keep only the details needed to run your account: email on file, login history, device type, language setting, support messages, and the payment reference returned by DANA, OVO, GoPay, or QRIS. We do not need your full wallet credentials.

We use the reference to match the transaction, confirm the source, and resolve disputes if a payment is delayed or misread. The reference is not used for unrelated marketing, and we keep it only for the period needed under local law.

Cookies remember your login state, language, and the page you left open, so the site behaves the same on mobile and desktop. You can clear them in your browser at any time, and the privacy link stays in the footer.

Send the request through chat, email, or the account form and include the email on file. We verify the request before changing anything, then confirm the result back through the same channel you used.

We keep account and support logs only as long as needed for service, dispute handling, and legal duties. After that, the records are archived or removed under our retention rules, so old details do not stay online forever.

Yes. Access and any data handling request depend on local law and are available only where local law permits. If you travel or use a different network, the same policy still applies to the same account record.

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